Privacy Policy سياسة الخصوصية

Scope of this Policy

This Policy applies to the Hostivo website, customer accounts, billing system, server control panel, support tickets, hosting services, and digital products we provide.

It does not apply to third-party websites, software, or platforms selected by the customer. Those services are governed by their own privacy policies.

Information we collect

We may collect the following categories of information:

• Account information: name, email address, username, country, language, and preferred currency.
• Order and billing information: purchased services, invoices, amounts, payment status, and transaction references.
• Technical information: IP address, browser, device, login times, session identifiers, and security logs.
• Service information: server identifier, plan, resource usage, service status, and control panel actions.
• Support information: tickets, messages, screenshots, files, and logs submitted for assistance.
• External login information: information you authorize Google or Discord to share with us.

We do not request personal information that is not reasonably needed to provide, secure, or legally operate the service.

How we use information

We use personal information to:

• Create accounts and verify account ownership.
• Provision, manage, and renew hosting services.
• Issue invoices, confirm payments, and process refund requests.
• Provide technical and customer support.
• Protect accounts and infrastructure and prevent abuse or fraud.
• Diagnose failures and improve service stability.
• Send important billing, security, incident, and maintenance notices.
• Comply with valid legal requirements.

Depending on the situation, processing is based on performance of the service agreement, consent, legitimate operational and security interests, or legal obligations.

We do not sell or rent customer personal information to advertisers.

Payments and Google or Discord login

When a third-party payment provider is used, card or payment details are entered with that provider under its own policy. Hostivo normally receives the payment status, amount, currency, and transaction reference, not the complete card number.

Manual payment methods may require details such as the sender’s name, telephone number, or transfer reference to verify payment.

When you sign in through Google or Discord, we may receive your account identifier, name, profile picture, and email address, depending on the permissions you approve. We do not receive your Google or Discord password.

You may revoke the connection through the external provider’s settings. Revoking access does not automatically delete the Hostivo account or billing records we are required to retain.

Service files and technical logs

Server files, bot files, databases, and configurations uploaded by customers are stored to provide the requested service.

We do not routinely inspect customer files manually. Access may occur when requested for support, when a security alert is triggered, when a Terms violation is reasonably suspected, or when legally required.

Our systems may record logins, resource usage, operational failures, and administrative actions for security and troubleshooting.

Cookies and similar technologies

The website uses essential cookies to maintain login sessions, protect account security, remember language and currency preferences, and operate core features.

Limited measurements may be used to understand website performance and diagnose errors when these tools are enabled. Essential cookies are not used to build an advertising profile unrelated to Hostivo.

Cookies may be disabled through your browser, but login, account, and control panel features may stop working correctly.

Sharing and international transfers

We may share the minimum information required with:

• Data center, network, and DDoS protection providers.
• Payment, billing, and transaction verification providers.
• Email, notification, and external authentication providers.
• System providers that help operate the website and control panel.
• Authorities when responding to a valid legal request or protecting customers, infrastructure, or third parties.

Some providers may operate in different countries. Where an international transfer occurs, we use measures appropriate to the applicable law and nature of the service.

If ownership of the project or its assets changes, necessary information may transfer to the new operator, subject to continued protection or appropriate notice of material changes.

Data retention and security

We retain information only for as long as needed to provide services, administer accounts, resolve disputes, prevent fraud, and meet accounting or legal obligations.

• Account information remains while an account is active and for a necessary period after closure.
• Invoices and payment references may be retained for accounting and legal requirements.
• Service files are deleted after termination according to applicable deletion and backup schedules.
• Limited copies may remain in backups until they are automatically rotated.
• Security records may be retained longer when abuse or a dispute is involved.

We use reasonable measures such as secure connections, restricted access, monitoring, and security updates. No Internet transmission or storage system can be guaranteed to be completely secure.

If an incident seriously affects personal information, we will take action and provide notices when required by applicable law.

Your rights and choices

Depending on applicable law, you may have the right to:

• Request a copy of your personal information.
• Correct inaccurate information.
• Request deletion of certain information.
• Object to or request restriction of certain processing.
• Withdraw consent where processing depends on consent.
• Request information in a portable format where applicable.

To submit a privacy request, sign in and open an official support ticket. We may verify account ownership before releasing or deleting information.

Some records may not be deleted when they are required for billing, fraud prevention, transaction evidence, or legal compliance.

Children’s privacy

Hostivo services are not directed to children under 13. A user who cannot legally enter into a purchase agreement must have permission from a parent or guardian. A guardian may contact us if they believe a child submitted information without permission.

Policy changes and contact

This Policy may be updated when our services, providers, or legal requirements change. The current revision date will appear at the top of this page, and appropriate notice will be provided for material changes.

General questions may be sent through Discord. Requests for access, correction, or deletion must be submitted through a ticket inside the Hostivo account so account ownership can be verified.