Terms of Service شروط الخدمة

Accounts and security

You must provide accurate and current information when creating an account or placing an order. The account holder is responsible for all activity performed through their account and services.

• Protect passwords, API keys, and control panel credentials.
• Do not provide account access to unauthorized persons.
• Notify support immediately if unauthorized access is suspected.
• We may request reasonable proof of ownership before changing sensitive information or transferring a service.

If you are below the legal age in your country, a parent or legal guardian must approve the purchase and use of the service.

Services

The product page or invoice defines the service specifications, resources, location, price, and billing period. Provisioning begins after payment is confirmed and any necessary security checks are completed.

We may change an IP address, hosting location, or technical component when reasonably required for maintenance, security, or stability. Advance notice will be provided for material changes whenever possible.

Hosting does not include server setup, bot development, or repair of third-party software unless this work is expressly included in the order.

Payments, renewals, and refunds

Prices, currency, and billing periods are displayed before checkout. The customer is responsible for payment provider fees, conversion charges, and currency differences where applicable.

• A service is not activated until payment is confirmed.
• Automatic renewal applies only when clearly displayed and accepted.
• An unpaid service may be suspended after its payment deadline.
• Discounts, credits, and Boost rewards are governed by their published promotion terms.

This policy does not limit any mandatory consumer rights provided by law.

Acceptable use

Hostivo services must not be used for:

• Illegal activity or violation of third-party rights.
• Malware, phishing, credential theft, or fraud.
• DDoS attacks or unauthorized network scanning.
• Spam, unsolicited bulk messages, or botnets.
• Cryptocurrency mining without written approval.
• Circumventing plan, security, or billing limits.
• Activity that materially disrupts other customers.

Minecraft servers must comply with applicable Mojang and Microsoft rules. Discord bots must comply with Discord’s Terms and platform policies.

Resource usage

Some plans operate on shared infrastructure. CPU, memory, storage, and network allocations are limited to the resources shown with the purchased plan and may not be circumvented.

If sustained usage harms the server or other customers, Hostivo may limit, migrate, or suspend the affected service. Where possible, we will contact the customer and offer an appropriate solution or upgrade before taking action.

Files and backups

Customers retain ownership of their files and are responsible for maintaining independent, current copies of important worlds, databases, configurations, and other data.

Backups supplied by Hostivo are a convenience and are not a guaranteed archival service. A backup may become unavailable because of technical failure, retention limits, or service termination.

Never keep the only copy of important data on the hosting service.

Service availability and maintenance

Hostivo works to provide a stable service, but 100% uninterrupted availability is not guaranteed unless the purchased plan includes a written Service Level Agreement stating otherwise.

Services may be affected by maintenance, hardware failure, upstream providers, attacks, software updates, or events outside our reasonable control. We will publish notices for significant incidents and planned maintenance whenever possible.

Support and customer responsibilities

Support is provided through official Hostivo channels. Response times depend on request volume and priority and are not guaranteed unless the purchased plan expressly states otherwise.

Customers must provide clear information, relevant logs, and temporary access when required. Support does not guarantee repair of third-party software that was not developed by Hostivo.

Suspension and termination

A service may be suspended or terminated because of non-payment, a Terms violation, security risk, legal requirement, or resource abuse.

Customers will normally be given an opportunity to resolve the issue. Immediate action may be taken when delay could harm the network, customers, or third parties.

Files may be permanently deleted after service termination. Required files must be downloaded before cancellation or expiration.

Customer content and third-party software

Customers retain their rights to uploaded content and grant Hostivo limited permission to store, process, and transmit it only as required to operate and secure the service.

Customers are responsible for having permission to use all uploaded maps, plugins, software, images, and files.

Third-party platforms and software remain governed by their own terms. Hostivo is not responsible for third-party outages, policy changes, or compatibility problems.

Limitation of liability

To the extent permitted by law, Hostivo is not responsible for indirect loss of profit, reputation, players, customers, or data resulting from service interruption or customer misuse.

Hostivo’s total liability relating to a service will not exceed the amount paid for that service during the three months preceding the event.

These Terms do not exclude mandatory consumer rights or liability that cannot legally be excluded, including fraud or intentional misconduct.

Changes and governing law

These Terms may be updated when services, security requirements, or laws change. The current revision date will appear at the top of this page, and reasonable notice will be provided for material changes.

These Terms are governed by the applicable laws of the Lebanese Republic, while preserving any mandatory consumer rights that apply in the customer’s country. Disputes should first be raised with Hostivo support and, if unresolved, submitted to the competent Lebanese courts where legally permitted.